Nelli Explores is committed to ensuring you have a great experience with our outdoor and travel products. If for any reason you are not satisfied with your purchase, please review our Return and Refund Policy below. Returns To initiate a return, please email us at [email protected] within 30 days of receiving your order. In your email, include: – Your order number – A brief description of the reason for the return – Photos of the item if applicable Once we receive your request, we will provide you with instructions on how to return the item. Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Eligibility for Returns To be eligible for a return, the following conditions must be met: – Items must be unused and in the same condition that you received them. – Items must be in their original packaging. – Certain items, such as personalized products or sale items, may not be eligible for returns. Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few days for the refund to reflect in your account. Exchanges At this time, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order. Customer Communication All customer communication regarding returns and refunds must be conducted via email at [email protected]. We are here to help you and will respond as quickly as possible. Thank you for shopping with Nelli Explores! We appreciate your understanding and support.