At Nelli Explores, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read the following guidelines for returns and refunds.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be in unused, original condition with all tags and packaging intact.

• To initiate a return, please contact us at [email protected] with your order details.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed in the form of cash on delivery adjustments for your next order or as agreed with our support team.

• Shipping costs are non-refundable.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product. We will arrange a replacement or refund promptly.

Contact Us

For any questions regarding returns or refunds, email us at [email protected].