At Nelli Explores, we strive to deliver your orders safely and promptly, no matter where you are in the world.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Since we operate with cash on delivery, your order will be prepared as soon as it is confirmed.

Shipping Methods and Delivery Time

• We offer reliable shipping services worldwide.

• Estimated delivery times vary depending on your location and will be communicated during checkout.

Shipping Costs

• Shipping charges are calculated based on the size, weight, and destination of your order.

• All shipping costs will be displayed at checkout before you confirm your order.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking information (if applicable) to monitor your shipment.

Lost or Damaged Shipments

• If your order is lost or arrives damaged, please contact us immediately at [email protected]. We will assist you in resolving the issue.

Contact Us

For any questions regarding shipping, feel free to email us at [email protected].